FAQ
What are your office hours? The office is open 8:00 a.m. – 10:00 p.m. each day.
Is someone available after office hours? If you have an urgent need or an emergency after hours, there is always a staff member available to assist. Dial 0 from your room or call 503-436-1577 to reach an employee after hours.
What are your check-in and check-out times? Check-in is at 4 p.m. and Check-out is 11 a.m. The hotel office closes at 10 p.m. If you are going to arrive after 10 p.m., please call us at 503-436-1577 to make arrangements.
Do you provide daily housekeeping service? The quality of your stay will be ensured by our fine staff. Daily housekeeping service is available 9 a.m. – 3 p.m. We are always happy to deliver fresh towels and additional amenities as needed during your stay.
How old do you need to be to reserve a room? To reserve a hotel room guests must be 21 years old.
Do you need a credit card to reserve a room? Is the card charged at the time of reservation? All reservations require a credit card to guarantee. The card is held and isn’t charged until your arrival.
What is your cancellation policy? We require 72 hours’ notice to cancel. If the cancellation is made with less than 72 hours’ notice, we will charge for the first night of the stay. During holiday time periods and special events, we require two weeks’ notice.
Are your rooms non-smoking? All of our rooms and decks are non-smoking. Guests will be charged a $200 fee if they smoke in a room.
Do your rooms have kitchens? All of our rooms have refrigerators, microwaves, and coffee makers. The One Bedroom Suites and Two Bedroom Suites have full kitchens with an oven.
Do you provide coffee in the rooms? All of the rooms include complimentary coffee from a local company, Left Coast Coffee. One coffee packet is provided daily. It will make a full-sized pot of coffee. Decaf packets are available.
Are dogs allowed in all rooms? We allow 2 dogs per room of any size. Each dog is $25 per night. Dogs may not be left uncrated in the room. We have crates to borrow if needed. We only allow dogs; no other pets are permitted in the rooms.
Can dogs be off-leash? On the property, dogs must be on a leash at all times. Dogs are allowed on Oregon beaches off leash as long as they are under voice command.
Do you have beach blankets, beach toys, and chairs for hotel guests to borrow? Yes, we have beach blankets, a large collection of beach toys, chairs, and wagons for guests to borrow.
Are fires allowed on Oregon beaches? Fires are permitted on the beach. All fires must abide by the Oregon Coast state parks guidelines – Oregon Shore State Recreation Area. During very dry periods fires may be banned.
What will happen in the event of a Tsunami? In the event of a tsunami, sirens will sound. If you hear the sirens, follow the posted tsunami evacuation signs to higher ground. There is a weekly tsunami warning system test on Wednesday. During that time the siren will only go for 20 seconds.